Delivery & Returns

Last updated: June 4, 2020

Delivery Policy

What does Delivery cost?

The great news is that all  deliveries to the UK are FREE!  

How long does the delivery take?

We aim to deliver all orders within 3 – 5 working days after your order is received.   

Who will deliver my order?

All shipments in the UK are delivered via Royal Mail and can take 2 – 3 days for delivery once your biltong package has been handed to Royal mail. (*There are instances where the shipping is taking up to 5 working days)

What does the process look like?

Orders received before 12pm Monday – Friday;

Are packaged and received by Royal mail by close of business to being their shipping process. 

Orders received after 12pm Monday – Thursday;

Are packaged and received by Royal mail by close of business the following day to begin their shipping process.

Orders received after 12pm Friday, Saturday and Sunday;

Are packaged and received by Royal mail by close of business on Mondays (excluding bank holidays)

Are there any Deviations?

Should your order be placed on a bank holiday, your order will be packaged and delivered to Royal mail by close of business on the next working day.

If you have any questions about your delivery, please contact us here.

Refused Deliveries.

If you reject your order at the door, or do not collect your parcel from the pick up point, we will refund you once the parcel has returned

to us and been inspected.  A shipment and handling fee of £5 will be retained and deducted from your refund to cover this cost5

Returns & Refunds Policy

Returns and refunds

You can return any of our products within 14 days of delivery for a refund.

To be eligible for a refund, the biltong must be in its original packaging, unused and in the same condition that you received it.

Please ensure you contact us before attempting to return an item (Here)

Boxes

Any unopened boxes can be returned to us for a refund.  

For opened boxes, you will be refunded only for the units in the box that are returned and not the whole box. We cannot accept returns on open biltong bags.

How to return an item for refund

Please send your items back to us inside a box.  Items received damaged cannot be accepted for a refund.

Return shipping will be at the customers cost.

  • 1.  Please include a returns note inside the parcel so we understand the reason for the return. 
  • 2. We recommend sending your parcel via Royal mail.

              Please obtain a free proof of postage from the Post Office. We may not be able to process your refund or replacement if                                  your item is lost   in transit unless you have a proof of postage.

  • 3. Send item return to:

   THE ORIGINAL BILTONG COMPANY

   UNIT F, Chiltern Commercial Park

   45 Asheridge Road

   CHESHAM

   HP5 2PY

   ATTENTION: RETURNS DEPARTMENT

  • 4. Once we have received your return, we will drop you an email about your refund.  This may take up to 5 working days.

          Refunds will be made, less a £5 handling fee to the original payment method used.

Refused Deliveries

If you reject your order at the door, or do not collect your parcel from the pick up point, we will refund you once the parcel has returned

to us and been inspected.  A shipment and handling fee of £5 will be retained and deducted from your refund to cover this cost.

Incorrect Order received

At times, things may go wrong and you may receive an incorrect order.  If this is the case, we are terribly sorry for the error, and will correct as swiftly as possible.  Contact us here.

We will send you a free shipment label and ask that you return the incorrect items to us.

Once the incorrect item is returned to us, we will send the correct item out by 1st class mail.