FREQUENTLY ASKED QUESTIONS ABOUT:

PRODUCTS

What is Biltong?

Biltong is essentially cured and air dried meat. The technique of meat preservation used to create biltong was used by the indigenous people of South Africa.   It was later, also adopted by European settlers to Africa in the 17th century who added vinegars and spices. The Dutch arrived in South Africa during the 19th Century and were the first to name the dried meat biltong. “Bille” for buttock and “tonghe” meaning strip. 

Meats such as  beef, venison, ostrich and kudu are marinated in a blend of vinegars and other natural herbs and spices to enhance flavour and create the biltong we know and love today.

What is Droëwors?

Droëwors is a traditionally air dried and cured beef sausage known as boerewors. The word is also of Dutch decent originating in South Africa and means Boere – (farmer) and worst (sausage).  Boerewors is typically made with black pepper, salt, coriander and cloves – a mouthwatering, and moreish meat stick snack with a fantastic snap sound when you break off bite size pieces to munch.  Shared with friends and best with a beer.

What Meat Do You Use?

We source traceable high quality grass fed British & Irish Beef silverside from farms with regenerative farming practices in place to make our biltong and droewors. 

Where Is Your Biltong Made?

Our biltong is made right here in the UK in Chesham, Buckinghamshire.  We have our very own purpose built factory allowing us to be hands on in our process to ensure our biltong maintains its artisanal charm.  No one makes our biltong for us.  It is quality checked and processed by our own director, Wayne, and his team of butchers.

Is Your Biltong Halaal?

Unfortunately we are not Halaal Certified.

Is Your Biltong Healthy To Eat?

Biltong is a healthy food.  Grass fed beef, which we use in our biltong, is rich in vitamin B12, B3, and B6.  Beef also contains highly bioavailable iron, selenium, and zinc, making beef Biltong a great choice when it comes to selecting healthy meat snacks.

Is Biltong Better Than Jerky?

Biltong is healthier than jerky in many aspects.   Jerky is often cooked or dehydrated and most often than not, sugar is added throughout the process.  Biltong, on the other hand, is air dried and cured with vinegars making it a healthier alternative to jerky.

How Much Biltong Can I Eat?

Biltong contains approximately 60g of protein per 100g serving.  Our snack bags contain 18g of protein.   

Most adults need about 0.8g of protein per kilogram of body weight per day.  This may be enough to prevent deficiency, but the amount you need depends on many factors, including activity level, age, muscle mass, training goals and overall health.    We recommend seeking medical or professional advice when calculating a protein intake suitable for you. 

Do You Use Additives In Your Biltong?

Our biltong contains no additives.  We believe that the best tasting biltong comes only from using natural ingredients without fillers or additives.

Is Your Biltong High In Salt?

We have a low salt content considering Biltong is cured using salt.  Our biltong contains between 1.2g and 3.5g salt per 100g. A product considered low in sodium is below 3.g per 100g.  

How Long Does Your Biltong Last Once Opened?

We recommend that once open, you eat your 30g and 40g biltong bags within 48hours.  

Our larger 250g resealable bags, should be refrigerated once opened and consumed within 8-10 days if you can resist that long.

Can biltong be eaten on a keto, paleo, and low carb diet?

Biltong is an excellent food source when following a Keto, Paleo or low carb diet.

Can I Try Your Biltong Before Buying?

For those of you who have never tried biltong before, we recommend our Taste Box.  You get all 6 of our biltong variants to try.   

Alterntiavely, we release a sample of our biltong every two or three months.   Click here to put your details down to receive an email when we next send out our sample

Does Your Biltong Contain Nitrates?

Our biltong is made with no allergens or nitrates. 

Is Your Biltong Organic?

Presently no, but we will be launching an organic biltong soon. Watch this space.

Our biltong is made from traceable grass fed British and Irish beef from farmers who use regenerative farming practices.

FREQUENTLY ASKED QUESTIONS ABOUT:

DELIVERY AND PACKAGING

How Do You Package The Biltong For Delivery?

Our biltong is shipped in suitable cardboard boxes for shipping.

How Long Does Delivery Take?

We aim to deliver all orders within 3 – 5 days after your order was placed.     You will receive an updated email indicating that your order has been packaged and prepared for collection by Royal mail and that it has started its shipment process to you.

Orders received before 12pm Monday – Friday;

Are packaged and received by Royal mail by close of business to begin their shipping process.   Once received by Royal mail, shipments take 2 – 3 days for delivery (excluding bank holidays).

Orders received after 12pm Monday – Thursday;

Are packaged the following work day morning and received by Royal mail by close of business to begin their shipping process.  Once received by Royal mail, shipments take 2 – 3 days for delivery (excluding bank holidays).

Orders received after 12pm on Friday until Sunday;

Are packed on the first working day following the weekend (usually a Monday except for bank holidays) and received to Royal mail by close of business to begin their shipping process.  Once received by Royal mail, shipments take 2 – 3 days for delivery (excluding bank holidays)

Can I Track My Delivery?

You can request a tracking number by contacting us if your order has not been received within 5 days.  We will track the order for you.

How Much Does Delivery Cost?

Delivery is, more often than not, included in our cost.  Some products contain an additional shipping charge, and these are calculated at check out.

Do You Deliver Outside Of The UK?

We currently do not ship outside the UK.

What Is Your Undelivered Or Lost Package Policy?

If for some reason your order has been lost during the shipment process we will replace your order.  If your order has been delivered by Royal mail but not received, we will investigate and attempt to recover the item for you.  If we cannot recover and it is clear that Royal mail delivered to an incorrect address, we will also replace your order.  

We cannot accept responsibility for orders delivered to an incorrect address given at check out. 

FREQUENTLY ASKED QUESTIONS ABOUT:

ACCOUNTS & SUBSCRIPTIONS

Do I Need An Account To Order?

You do not need an account to order.  You are welcome to check out as a guest. 

It does make it a lot easier to keep track of your order, previous orders and manage subscriptions if you have an account, so we do recommend you have one.

If you want to set up an account click here.

Can I Change An Order Once I've Placed It?

For any changes or cancellations, please email us  with your Name and order number and we will do our best to assist you. Orders placed before 12pm Monday – Friday are usually sent out for shipment the day you place your order, so be quick if an order needs to be changed.

How Do I Reset My Password?

If you need to reset your password click here.   You will receive an email to help you reset your account.

How Do I Change The Details On My Account?

To edit the details on your account click here.

Your account dashboard will navigate you to your orders | subscriptions | address details | payment methods and account details.

You can edit or change any of these details from your account dashboard.

What Is A Subscription?

Subscriptions are regulated deliveries of your favourite biltong items at discounted prices!  You can choose the frequency of these deliveries either weekly or monthly or every 2nd week or 2nd month.   You are in complete control and can pause your subscriptions or redirect them if you are away and cancel at any time.   

Subscriptions are set up to ensure you have your favourite snack on hand all the time without having to think about it or remember to place your order.

You can manage your subscriptions here.

Can I Pause My Subscription?

Yes!  You can pause or cancel your subscription by signing into your account and managing your subscriptions.  Click here to sign in.  Go to manage subscriptions and pause, cancel or update as required.

Can I Update Or Change Any Of My Subscription Details?

Yes you can.  Simply sign in to your account here.  Go to manage your subscriptions and update your subscription details as required.

I can't login!

We have moved to a new platform and for GDPR reasons we could not migrate your passwords; so some of our longer-standing customers will have to activate their account in order to view their information. To do this, please go here and enter the email associated with your account. You will then receive. an email link. to click on and set. anew password.

If you continue to have problems please feel free to call us at 01494414394 or email us at hello@theoriginalbiltongcompany.co.uk

FREQUENTLY ASKED QUESTIONS ABOUT:

TERMS & CONDITIONS

Terms & Conditions

To view our terms and conditions click here.

Privacy Policy

To view our Privacy Policy click here.

  • Biltong

    Satisfy your cravings with our premium Biltong collection, crafted with dedication and... 

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SHOP THE RANGE

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    Biltong vs Jerky: The Detailed Comparision

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    In the world of protein-packed snacks, beef biltong and jerky are two meaty contenders.  Other than the fact that both are derived from meat, there is not much similarity between the...

    Biltong vs Jerky: The Detailed Comparision

    Wayne Holtshausen

    In the world of protein-packed snacks, beef biltong and jerky are two meaty contenders.  Other than the fact that both are derived from meat, there is not much similarity between the...

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    If you have made it to this page, it means that Biltong holds a special place in your heart, and why shouldn’t it? This beloved South African delicacy offers a...

    How to Store Biltong a Comprehensive Guide

    Wayne Holtshausen

    If you have made it to this page, it means that Biltong holds a special place in your heart, and why shouldn’t it? This beloved South African delicacy offers a...

  • the health benefits of biltong

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    Petra Nakashian

    The fact the beef is cured and not cooked means that it retains all of the great nutrients and vitamins that our bodies need. A 250g bag of our biltong is made up...

    Is Biltong Healthy? The Health Benefits of Biltong

    Petra Nakashian

    The fact the beef is cured and not cooked means that it retains all of the great nutrients and vitamins that our bodies need. A 250g bag of our biltong is made up...

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