FREQUENTLY ASKED QUESTIONS ABOUT:
PRODUCTS
What is Biltong?
Biltong is essentially cured and air dried meat. The technique of meat preservation used to create biltong was used by the indigenous people of South Africa. It was later adopted by European settlers to Africa in the 17th century who added vinegars and spices. The Dutch arrived in South Africa during the 19th Century and were the first to name the dried meat biltong. “Bille” for buttock and “tonghe” meaning strip.
Meats such as beef, venison, ostrich and kudu are marinated in a blend of vinegars and other natural herbs and spices to enhance flavour and create the biltong we know and love today.
What is Droëwors?
Droëwors is a traditionally air dried and cured beef sausage known as boerewors. The word is also of Dutch decent originating in South Africa and means Boere – (farmer) and worst (sausage). Boerewors is typically made with black pepper, salt, coriander and cloves – a mouthwatering, and moreish meat stick snack with a fantastic snap sound when you break off bite size pieces to munch. Shared with friends and best with a beer.
Where Is Your Biltong Made?
Our biltong is made right here in the UK in Chesham, Buckinghamshire. We have our very own purpose built factory allowing us to be hands on in our process to ensure our biltong maintains its artisanal charm. No one makes our biltong for us. It is quality checked and processed by our own director, Wayne, and his team of butchers.
Is Your Biltong Halaal?
Unfortunately we are not Halal Certified.
Is Your Biltong Healthy To Eat?
Biltong is a healthy food (Hill, 2019). Grass fed beef, which we use in our biltong, is rich in vitamin B12, B3, and B6. Beef also contains highly bioavailable iron, selenium, and zinc, making beef biltong a great choice when it comes to selecting healthy meat snacks (Nakashian, 2024).
Is Biltong Better Than Jerky?
How Much Biltong Can I Eat?
Biltong contains approximately 60g of protein per 100g serving. Our snack bags contain 18g of protein.
Most adults need about 0.8g of protein per kilogram of body weight per day. This may be enough to prevent deficiency, but the amount you need depends on many factors, including activity level, age, muscle mass, training goals and overall health (Nakashian, 2024).
We recommend seeking medical or professional advice when calculating a protein intake suitable for you.
How Long Does Your Biltong Last Once Opened?
We recommend that once open, you eat your 25g biltong bags within 48 hours.
Our larger 250g resealable bags, should be refrigerated once opened and consumed within 8-10 days if you can resist that long.
Can biltong be eaten on a keto, paleo, and low carb diet?
Biltong is an excellent food source when following a Keto, Paleo or low carb diet (Nakashian, 2024).
Can I Try Your Biltong Before Buying?
Does Your Biltong Contain Nitrates?
Our biltong is made with no allergens or nitrates.
FREQUENTLY ASKED QUESTIONS ABOUT:
DELIVERY AND PACKAGING
How Do You Package The Biltong For Delivery?
Our biltong is shipped in suitable cardboard boxes for shipping.
How Long Does Delivery Take?
Standard delivery is free and usually takes 2 to 4 working days from your order. Express delivery is £5.95 and usually takes 1 to 3 working days. At busy times it can take up to 5 working days.
Orders placed before 12pm Monday to Friday are packed and handed to Royal Mail the same working day. Orders placed after 12pm Monday to Thursday go the next working day, and orders placed after 12pm on Friday or at the weekend go on Monday (bank holidays excepted). We email you when your order has been dispatched.
Can I Track My Delivery?
We email you when your order has been dispatched. If it has not arrived within 5 working days, contact us and we will track it for you.
How Much Does Delivery Cost?
Standard delivery to UK addresses is free on every order. Express delivery is £5.95. We deliver to UK addresses only.
Do You Deliver Outside Of The UK?
We currently do not ship outside the UK.
What Is Your Undelivered Or Lost Package Policy?
If for some reason your order has been lost during the shipment process we will replace your order. If your order has been delivered by Royal mail but not received, we will investigate and attempt to recover the item for you. If we cannot recover and it is clear that Royal mail delivered to an incorrect address, we will also replace your order.
We cannot accept responsibility for orders delivered to an incorrect address given at check out.
FREQUENTLY ASKED QUESTIONS ABOUT:
ACCOUNTS & SUBSCRIPTIONS
Do I Need An Account To Order?
You do not need an account to order. You are welcome to check out as a guest.
It does make it a lot easier to keep track of your order, previous orders and manage subscriptions if you have an account, so we do recommend you have one.
If you want to set up an account click here.
Can I Change An Order Once I've Placed It?
For any changes or cancellations, please email us with your Name and Order Number and we will do our best to assist you. Orders placed before 12pm Monday – Friday are usually sent out for shipment the day you place your order, so be quick if an order needs to be changed.
How Do I Reset My Password?
If you need to reset your password click here. You will receive an email to help you reset your account.
How Do I Change The Details On My Account?
To edit the details on your account click here.
Your account dashboard will navigate you to your orders | subscriptions | address details | payment methods and account details.
You can edit or change any of these details from your account dashboard.
What Is A Subscription?
Subscriptions are regulated deliveries of your favourite biltong items at discounted prices! You can choose the frequency of these deliveries either weekly or monthly or every 2nd week or 2nd month. You are in complete control and can pause your subscriptions or redirect them if you are away and cancel at any time.
Subscriptions are set up to ensure you have your favourite snack on hand all the time without having to think about it or remember to place your order.
You can manage your subscriptions here.
Can I Pause My Subscription?
Yes! You can pause or cancel your subscription by signing into your account and managing your subscriptions. Click here to sign in. Go to manage subscriptions and pause, cancel or update as required.
Can I Update Or Change Any Of My Subscription Details?
Yes you can. Simply sign in to your account here. Go to manage your subscriptions and update your subscription details as required.
I can't login!
We have moved to a new platform and for GDPR reasons we could not migrate your passwords; so some of our longer-standing customers will have to activate their account in order to view their information. To do this, please go here and enter the email associated with your account. You will then receive. an email link. to click on and set. anew password.
If you continue to have problems please feel free to call us at 01494414394 or email us at hello@theoriginalbiltongcompany.co.uk
FREQUENTLY ASKED QUESTIONS ABOUT:
TERMS & CONDITIONS
EXPLORE
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