Delivery Policy

What does delivery cost?

The great news is that all  deliveries to the UK are FREE!  

How long does the delivery take?

We aim to deliver all orders within 3 - 5 working days after your order is received.   

Who will deliver my order?

All shipments in the UK are delivered via Royal Mail and can take 2 - 3 days for delivery once your biltong package has been handed to Royal mail. (*There are instances where the shipping is taking up to 5 working days)

What does the process look like?

Orders received before 12pm Monday - Friday;

Are packaged and received by Royal mail by close of business to being their shipping process. 

Orders received after 12pm Monday - Thursday;

Are packaged and received by Royal mail by close of business the following day to begin their shipping process.

Orders received after 12pm Friday, Saturday and Sunday;

Are packaged and received by Royal mail by close of business on Mondays (excluding bank holidays)

Are there any deviations?

Should your order be placed on a bank holiday, your order will be packaged and delivered to Royal mail by close of business on the next working day.

If you have any questions about your delivery, please contact us here.

Refused deliveries.

If you reject your order at the door, or do not collect your parcel from the pick up point, we will refund you once the parcel has returned

to us and been inspected.  A shipment and handling fee of £5 will be retained and deducted from your refund to cover this cost.